Returns

How do I return an item?

If you do not like an item, you can of course return it within 14 days. Please contact us first. We will send you a return shipping label by email, which you can print and use to return the goods to us free of charge. Once we have received and processed your return, the purchase amount will usually be refunded within 7–14 working days. Please understand that processing times may be longer during the Christmas season due to the increased volume of orders.

Please do not send us a return at your own expense without contacting us first. Otherwise, it may be difficult for us to match your return to your order and customer account, which can significantly delay the processing of your return.

When packing your return, please ensure that the item is returned in its original packaging and packed inside an additional shipping carton so that it reaches us safely.

Who covers the return shipping costs?

Käthe Wohlfahrt covers the return shipping costs. You will receive a prepaid return shipping label, allowing you to return your order to us quickly and free of charge. Please contact us to arrange your return.

What should I do if I receive damaged goods?

Although we take great care when packing every order, if you receive damaged goods, please contact our customer service.